Refund policy

Return Policy We have a 4-day return policy, which means you have 4 days after receiving your item to request a return. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please Note: Shipping Costs: All delivery charges for both the initial delivery and the return shipping must be paid by the customer. No Refunds: We do not offer cash refunds. Once a return is accepted, you may proceed with an exchange as outlined below. How to Start a Return To start a return, you must contact us at rangehaya.support@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return Address: Zarrar Shaheed Rd, Heaven Mall, Lahore. Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Non-Returnable Items Certain types of items cannot be returned, such as custom products (special orders or personalized items) and personal care goods (beauty products). We also do not accept returns for sale items or gift cards. Please get in touch if you have questions about your specific item. Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and received, you can make a separate purchase for the new item using your store credit. European Union 14-Day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.